为保证使用福踏地垫的消费者获得满意的售后服务，维护消费者的合法权益，我公司根据《中华人民共和国产品质量法》及相关规定制定如下售后服务标准：
1.福踏产品保修期为一年，在保修期内，凡属于产品本身引起的质量问题，实行免费上门修理服务；
2.如已超过保修期限，在购买之日起三年内，毯面或橡胶或配件损坏，只收取相应的材料费，免收上门费及维修费用；
3.福踏地垫要求本司维修中心对客户实行百分之百的上门服务，客户如对我司服务质量存在异议，可直接向我客服中心投诉；
4.无产品保修单和有效票据，不在保修之内；
5.非我司指定维修、自行拆装或自然灾害不可抗拒的因素造成损坏的，不在保修之内。
In order to guarantee the clients of FUTA doormat acquiring satisfied after sale services and safeguarding consumers' legal rights and interests, the following after sale service standards are formulated based on Product Quality Law of the People’s Republic of China and related regulations:
1. Length of warranty of FUTA products is one year. During this period, free door-to-door service can be provided to solve the quality problems;
2. If damages happen out of length of warranty, only corresponding material costs is charged for the damages of mat surface, rubber or accessories in the three years after the purchasing day. Door-to-door service and maintenance charges are free;
3. FUTA company requires the maintenance centre implementing a hundred percent door-to-door service. If clients have questions to our service quality, complaints could be lodged directly to our service centre;
4. The product without warranty certificate and valid bills could not get the above-mentioned services；
5. The damages caused by non-professional maintenance or dismounting specified by our company or factors beyond the control are out of warranty service.
